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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 27 May 2011

3:53 PM

PatMcT: It is very easy to change the settings for something that appears unused - the RF output - if the device is connected by SCART/HDMI.

I'm pleased to hear you worked it out.

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Briantist's 38,844 posts GB
Rob Barden
8:39 PM

Hi more on my lost freeview BBC4 post above.
I reported the problem to BBC via the BBC reception test link next to my post but as yet have only received an automated response via email.
Interestinly when I checked the other channals on the same multiplex e.g. CBEEBIES on 71 lo and behold BBC4 appears in that slot!
Has anyone got any idea what is going on here?

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Rob Barden's 3 posts GB
Saturday, 28 May 2011

6:56 AM

Rob Barden: You would normally expect the procedure at the top of this page to clear your fault.

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Briantist's 38,844 posts GB
Sunday, 29 May 2011
Angela Mathers
1:46 PM

Thanks Brian.Followed your advice,however,after trying everything I still have interference and dropping sound.Some channels are better than others.Analogue is working fine.Housing ass. say no one else has complained so it can't be aerial.Freeview box is Alba Quick to view.

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Angela Mathers's 11 posts GB
6:47 PM

Hello, living in Peterhead area and last week my freeview box froze picture, controls would not work. Attached old digibox and it worked fine but only one scart so have dvd and need 2, could only watch tv. Old style Panasonic tv Quintrix not hd ready but have dolby digital sound. Digital aerial on roof and worked fine before so don't think it is the aerial. Bought Goodmans freeview HD box today and tuned in, lacking a lot of channels i got before, why? My partner has tv with built in freeview in other room and he gets many more channels than me. Goodmans info says it is using the highlands and islands transmitter and the signal strength is 15% Does this sound right or have i bought a faulty box? Also have i wasted money on a freeview HD box, did not fancy the £17 but might have been better than spending £60, getting less channels now than before, it gives me HD channels but are they HD if i have not hd tv and not connected with special cable? i do not know much about these things sorry.

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Mary's 1 post GB
Monday, 30 May 2011
Angela Mathers
12:04 PM

I fixed it!!!! Went to put a dvd on yesterday and discovered that the freeview box mains cable was trapped between the glass shelf and the back support of the unit.Didn't really think anything of it at the time,moved it and watched the dvd.Didn.t notice till later that I had fixed the problem!

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Angela Mathers's 11 posts GB

2:33 PM

Angela Mathers: I'm very pleased to hear that you found the problem and managed to fix it.

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Briantist's 38,844 posts GB
Tuesday, 31 May 2011

8:25 AM

Angela Mathers: Can you borrow a Freeview box, so you can work out if the problem is the signal (borrowed box does not work) or your box (borrowed box works fine)?

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Briantist's 38,844 posts GB
Angela Mathers
12:23 PM

I may have to do that actually.Have had trouble with ITV1 this morning,every so often it goes all snowy for about 5 seconds,then comes back on.

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Angela Mathers's 11 posts GB
9:47 PM

Hello again,

I have tried a manual tune on the JVC TV and there was NO signal on Channel 50, when I started to adjust the Aerial a signal did appear but then would go and come back.
I adjusted the aerial until there was a very good and constant signal but when I selected ok to scan the signal would disappear and no channels found message would appear,but,as soon as the scan stopped the signal would returned!

Hope you can advise.

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Peter's 3 posts GB
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